Free assessment · about 6 minutes

Technician to Leader Readiness

Find out how ready you are to move from doing the work to leading the people who do it.

Craft Credibility & TeachingPeople trust your skill, and you can show others how to do it instead of just doing it yourself.
Communication & Customer TrustYou keep customers and crew informed, and people believe what you tell them.
Planning & Dispatch AwarenessYou think about the whole day and the whole crew, not just the job in front of you.
Accountability & Safety OwnershipYou own the outcome and never let a shortcut on safety slide, even when it is slower.
Emotional Steadiness Under PressureWhen things go wrong, you stay level and keep the crew working the problem.
Developing OthersYou make the people around you better and are glad when they outgrow you.

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Technician to Leader Readiness: questions

Rate each statement from 1 (strongly disagree) to 5 (strongly agree).

Other techs call me when they are stuck on a job.
When I show a helper a skill, I let them do it while I watch instead of taking the tool back.
It is faster to do a job myself than to teach someone, so I usually do.
I call the customer before I am late, not after.
I give customers a clear choice and a straight price without pressuring them.
My crew hears about schedule or scope changes from me before they hear it from anyone else.
Before the day starts, I know what parts, tools and permits each job on the board needs.
I think about how one job running long will affect the rest of the day's calls.
I check that the right tech is on the right job based on skill, not just who is free.
I often find out a job is missing a part or a tool after we have already arrived.
I stop a job when I see unsafe conditions, even if the customer or the schedule is pushing us.
When my crew makes a mistake, I take responsibility to the customer and handle it internally.
I follow lockout, ladder and PPE rules myself even when nobody is watching.
When a job goes sideways, my crew sees me get quieter and more focused, not louder.
I can take an angry customer's words without taking them personally.
When I am under pressure, people on my crew avoid bringing me problems.
I know what each person on my crew wants to be doing two years from now.
I give a specific compliment or a specific correction to someone on my crew most days.
I give someone a job that stretches them even when I could do it faster.
I feel good, not threatened, when someone I trained gets praised or promoted.

Score it online at the machine-readable version.