Chapter 1: Let us Ride Together
“Individualistic cultures tend to celebrate and promote individual success, competition, and personal responsibility, whereas collective cultures focus on shared
responsibility, collaboration, and maintaining social harmony.”
— Geert Hofstede—
Chapter 2: The Essential Worker & Business
“You can have everything in life you want if you will just help enough other people get what they want.”
— Zig Ziglar—
Chapter 3: A Customer Service Culture
“Your most unhappy customers are your greatest source of learning.”
— Bill Gates—
Chapter 4: The Servant Leader
“The effects of leadership on Organizational Citizenship Behavior are mediated by factors such as trust, satisfaction, and perceived organizational support.”
— Dennis W. Organ & Philip M. Podsakoff—
Chapter 5: Identity, Purpose & Belonging
“I learned courage was not the absence of fear but the triumph over it. The brave man is not he who does not feel afraid, but he who conquers that fear.”
— Nelson Mandela—
Chapter 6: Entrepreneurship & Business Evolution
“The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends on the unreasonable man.”
— George Bernard Shaw—
Chapter 7: The Leadership Transition
“Change is painful. But nothing is as painful as staying stuck somewhere you don’t belong.”
— Dave Ramsey —
Chapter 8: Building a Mission-Driven Team
“Talent wins games, but teamwork and intelligence win championships.”
— Michael Jordan —
Chapter 9: Operational Effectiveness
“Follow effective action with quiet reflection. From the quiet reflection will come even more effective action.”
— Peter Drucker —
Chapter 10: Creativity & Innovation
“If you’re competing on being innovative, you’ll spend your time being curious and
shipping things that might not work.”
— Seth Godin —
Have you ever gone through something so crazy or confusing that you knew you would have to write about it someday, but it was so intense that you had to wait for things to calm down before you could begin? That is precisely what my mission as a business leader has been like. It was undoubtedly wild but no longer
confusing. I initially resisted writing because I assumed most professionals my age faced the same difficulties. However, as I progressed in my career, I realized that my experiences were far from typical, and it was time to start to explore these problems in reflection. I am still navigating this turbulent path, but I have realized the importance of documenting it.
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